Effective Date: 01 January 2026

1. Our Commitment

At QuietCase, we are committed to designing and manufacturing high-quality products that are built to withstand the demands of everyday school and organisational use.

We work closely with our manufacturing partners, maintain quality control procedures throughout production, and continually improve our products based on customer feedback and real-world usage.

This Limited Warranty explains the warranty coverage available for QuietCase products and the process for submitting a warranty claim.

2. Warranty Coverage

QuietCase warrants that its products will be free from defects in materials and workmanship for a period of twelve (12) months from the date of purchase.

If a product is found to have a manufacturing defect during the warranty period, QuietCase may, at its sole discretion:

• Repair the product using new or refurbished parts; 
• Replace the product with an equivalent new or refurbished unit; or 
• Provide a commercial credit toward future purchases for the value of the product. 

The remedy provided by QuietCase shall be the purchaser's sole and exclusive remedy under this warranty.

3. Products Covered

This warranty applies to:

• QuietCase
• QuietCase Lite
• QuietBase
• QuietKey
• Other QuietCase branded products supplied by Multplx Ltd

unless otherwise stated in writing.

4. Warranty Claim Requirements

To submit a warranty claim, the purchaser must complete the following requirements to submit a claim

• Intake Form: Complete the official QuietCase Warranty Claim Form online.
• Verification: Provide valid proof of purchase and explicit details regarding the issue being reported.
• Visual Evidence: Provide clear photographs and/or videos showing the overall condition of the product and the specific reported fault.
• Reporting Window: For institutional and school purchasers, claims should be submitted within thirty (30) calendar days of discovering the issue to ensure timely batch processing.

Logistics Policy: QuietCase reserves the right to require items to be returned for physical inspection before determining final warranty coverage. The purchaser is responsible for all shipping costs and insurance associated with returning the product to the QuietCase inspection facility. If the warranty claim is approved, QuietCase will cover all costs associated with shipping the repaired, replacement, or alternative product back to the purchasing organisation.

5. Assessment of Claims

Each claim is assessed individually based on the information and evidence provided.

As manufacturing defects are typically evident from the condition of the product, the purchaser is responsible for providing sufficient evidence to demonstrate that the reported issue is consistent with a manufacturing defect rather than damage occurring after the product entered service.

Submission of a warranty claim does not guarantee approval.

We understand that not every product issue falls neatly into a category, and we aim to take a fair and reasonable approach when assessing claims. Where appropriate, we will work with customers to achieve a practical and satisfactory outcome.

6. What Is Covered

This warranty strictly covers performance failures originating from the production lifecycle, including:

• Manufacturing defects in raw materials;
• Manufacturing defects in factory assembly or alignment;
• Component failures that occur during normal, intended institutional use;
• Product failures that are not attributable to external force, misuse, accidental damage, or tampering.

Note: The existence of an operational fault alone does not automatically indicate a manufacturing defect.

7. What Is Not Covered

This warranty does not cover:

Deliberate Damage or Tampering

 

• Attempts to bypass or force open the locking mechanism;
• Prying, forcing, striking, bending, twisting, cutting, or dismantling any component;
• Intentional damage or vandalism;
• Reverse engineering or modification of the product.

Misuse

• Use outside the intended purpose of the product;
• Failure to follow official QuietCase deployment instructions, user guides, or operational guidance
• Use of unauthorised accessories or modifications.

Accidental & Environmental Damage

• Impact damage, crushing, or damage caused by dropping units from heights;
• Damage sustained during internal school transport, storage, or relocation after delivery;
• Exposure to excessive heat, moisture, open flame, corrosive chemicals, or outdoor weather conditions

Normal Wear and Tear

• Cosmetic marks, scratches, dents, or scuffs;
• Gradual deterioration resulting from normal use;
• Wear associated with daily handling and operation.

8. School and Organisational Use

QuietCase products supplied to schools and organisations are intended to operate as physical deterrent tools.

The effectiveness of any phone-free policy, safeguarding programme, behaviour policy, or operational process remains the responsibility of the purchaser.

Where products are issued to students, minors, employees, or other third parties, responsibility for supervision, handling, policy enforcement, and appropriate use remains with the purchasing organisation.

9. Replacement Products

Any replacement product supplied under warranty will be covered for the remainder of the original warranty period or ninety (90) days, whichever is longer.

Replacement of a product does not restart the original warranty period.

10. Limitation of Warranty

Except as expressly stated in this Limited Warranty, QuietCase makes no other warranties, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. QuietCase does not warrant, guarantee, or imply that its products will achieve any specific behavioral, disciplinary, educational, safeguarding, security, or operational outcome.

11. Support & Claims Contact

To start a formal warranty claim, please submit a mandatory Warranty Claim form.

12. Contact

To submit a warranty claim, please complete the Warranty Claim Form available at:

www.getquietcase.com/warranty

11. Contact

For warranty enquiries:

support@getquietcase.com

Multplx Ltd trading as QuietCase
250a Kennington Lane
London
SE11 5RD
United Kingdom