Refund policy

Returns and Exchange Policy

 

We care about the way things are made and the products we have created at QuietCase. We think you'll love them too, however, we know things aren't always meant to be. 

 

What is your returns policy?

If for any reason you are unsatisfied, we gladly accepts returns on items that are in their original packaging and condition within 30-days for a full refund of the purchased price. If there is an issue with your order please get in touch with us at hello@getquietcase.com. 

*Important to note: Original shipping costs, import/duty, and customs fees are non-refundable. All items must be returned in their original packaging.

 

How do I return my order? 

To submit your return request, please email hello@getquietcase.com with your order number and the zip/postal code from your shipping address, which can be found on your order confirmation email. All returns must include a copy of the invoice in the shipment to ensure the return is properly received once it is delivered. 

All items need to be returned to:

Multplx Ltd
250a Kennington Lane
Vauxhall
London
SE11 5RD
United Kingdom

*Important to note: Original shipping costs, import/duty, and customs fees are non-refundable. All items must be returned in an unused condition, and in their original condition.

How long does it take to process a return?

Once we receive your items, returns are processed within 7-10 business days.

There is a fault with the item, what are my options? 

If there is a fault with the item please reach out to us at hello@getquietcase.com

 

Exchanges

 

As an e-commerce shop, we do not offer typical exchanges. If you would like to exchange your product in its original condition, please follow the return procedures outlined above and place a new order for your preferred item(s). You can do this at your earliest convenience by placing an order now so it ships asap, or you can wait until we've processed your refund.